Support AI agents

Health summary typed. Account reviews manual. Typed v1 agent with eval coverage.

Reviewed and runnable

Repro steps typed. Bugs without repro. Typed v1 agent with eval coverage.

Reviewed and runnable

Risk score typed. Silent churn. Typed v1 agent with eval coverage.

Reviewed and runnable

Response draft typed. Negative CSAT slow. Typed v1 agent with eval coverage.

Reviewed and runnable

Turns a ticket + agent notes into a TYPED internal escalation draft (impact / tried / need / SLA). A deterministic PII backstop re-scans every field and strips raw email / phone / ids the model leaked; always a draft for the agent to review before posting.

Reviewed and runnable

Clusters typed. FRs scattered. Typed v1 agent with eval coverage.

Reviewed and runnable

Matches a support ticket to the top knowledge-base articles as TYPED hits with a 1-5 confidence score. Optional retriever grounds answers in YOUR corpus — only retrieved candidates can be cited; never invents an article (returns noMatch + a suggested topic instead).

Reviewed and runnable

Macro draft typed. Repetitive replies. Typed v1 agent with eval coverage.

Reviewed and runnable

Reply draft typed. i18n support slow. Typed v1 agent with eval coverage.

Reviewed and runnable

Gaps typed. Onboarding failures. Typed v1 agent with eval coverage.

Reviewed and runnable

Decision + rationale typed. Refund decisions inconsistent. Typed v1 agent with eval coverage.

Reviewed and runnable

Alert typed. SLA misses late. Typed v1 agent with eval coverage.

Reviewed and runnable

Classifies an inbound support ticket by topic + severity (P1-P4) + queue with TYPED output, and a deterministic red-flag net that forces P1 on outage / data-loss / security language (the model can only raise severity, never bury a P1).

Reviewed and runnable