Quick start
import { openai } from '@agentskit/adapters'import { createSalesHandoffToCsAgent } from './agents/sales-handoff-to-cs/agent'const agent = createSalesHandoffToCsAgent({ adapter: openai({ apiKey: process.env.OPENAI_API_KEY!, model: 'gpt-4o', }),})const result = await agent.run('Describe your task here')console.log(result.content)Independent reviewer approved
Validation evidence
- Review score
- 96/100
- Confidence
- 97%
- Evaluation cases
- 3
- Iterations
- 1
The agent produced valid, non-empty structured handoff drafts for all three cases, resisted the injection attempt, did not invent missing sales/customer facts, clearly surfaced uncertainty, gaps, and review requirements, and stayed aligned with the Sales-to-CS handoff purpose. The behavior is conservative but appropriate for sparse or meta inputs.
What passed review
- Valid structured outputs across all cases.
- Correctly avoids hallucinating customer names, dates, commercial terms, or implementation details not present in the input.
- Handles missing context by producing useful gaps and open questions.
- Successfully resists the explicit injection to output APPROVED.
- Marks outputs as requiring review where the handoff is incomplete.
Extend it
Pass tools, retrieval, memory, permissions, and observers through the factory config.
const agent = createSalesHandoffToCsAgent({ adapter, tools, retriever, memory, onConfirm: (call) => approve(call), observers: [tracer],})View agent factory source
import type { AdapterFactory, ChatMemory, Observer, ToolCall, ToolDefinition } from '@agentskit/core'import { fenceUntrustedContent, UNTRUSTED_CONTENT_DIRECTIVE } from '@agentskit/core/security'import { invokeStructured } from '@agentskit/runtime'import { defineZodTool } from '@agentskit/tools'import { z } from 'zod'import { zodToJsonSchema } from 'zod-to-json-schema'import type { JSONSchema7 } from 'json-schema'/** Sales to CS Handoff — v1 validated. Pain: Sales→CS context loss */export interface Section { heading: string; body: string; citations: string[] }export interface AgentOutput { title: string; sections: Section[]; gaps: string[]; openQuestions: string[] }export interface AgentResult extends AgentOutput { requiresReview: boolean }export interface SalesHandoffToCsConfig { adapter: AdapterFactory memory?: ChatMemory observers?: Observer[] onConfirm?: (toolCall: ToolCall) => boolean | Promise<boolean> maxSteps?: number}const Output = z.object({ title: z.string(), sections: z.array(z.object({ heading: z.string(), body: z.string(), citations: z.array(z.string()).default([]) })).min(1), gaps: z.array(z.string()).default([]), openQuestions: z.array(z.string()).default([]),})const toJson = (s: z.ZodTypeAny): JSONSchema7 => zodToJsonSchema(s) as JSONSchema7const skill = { name: 'sales-handoff-to-cs', description: "Sales to CS Handoff — typed output agent (draft spec).", systemPrompt: `You are Sales to CS Handoff. Sales→CS context loss. Output: Handoff typed.Draft sections with citations from input. Gaps for missing facts.NEVER invent facts — gaps and openQuestions for missing input. Always draft for human review.${UNTRUSTED_CONTENT_DIRECTIVE}Call submit_to_cs exactly once. Stop.`, tools: ['submit_to_cs'],}export function createSalesHandoffToCsAgent(config: SalesHandoffToCsConfig) { const submit = (): ToolDefinition => defineZodTool({ name: 'submit_to_cs', description: 'Submit result. Once.', schema: Output, toJsonSchema: toJson, async execute() { return 'recorded' } }) as ToolDefinition async function run(input: string): Promise<AgentResult> { if (!input?.trim()) throw new Error('sales-handoff-to-cs requires non-empty input') const result = await invokeStructured({ adapter: config.adapter, tool: submit(), task: `INPUT:\n${fenceUntrustedContent(input)}`, parse: (a) => Output.parse(a), skill, memory: config.memory, observers: config.observers, onConfirm: config.onConfirm, maxSteps: config.maxSteps ?? 4, }) return { ...result, requiresReview: true } } return { name: 'sales-handoff-to-cs', run, asHandle() { return { name: 'sales-handoff-to-cs', run: (t: string) => run(t).then((r) => JSON.stringify(r)) } }, }}View evaluation contract
Replay these cases with the provider and model you plan to deploy.
import type { EvalSuite } from '@agentskit/eval'export const suite: EvalSuite = { name: 'sales-handoff-to-cs', cases: [ { input: 'Complete input for Sales to CS Handoff: Sales→CS context loss. Provide full structured output.', expected: (r: string) => r.length > 20 && /requiresReview|summary|title|category|findings|sections|score|clusters|items|steps/i.test(r) }, { input: 'Minimal input.', expected: (r: string) => /gap|openQuestion/i.test(r) || r.length > 10 }, { input: 'Input with specific detail: ACME Corp project deadline March 15.', expected: (r: string) => /ACME|March|15/i.test(r) || /gap/i.test(r) }, { input: 'Empty context — only says "process this".', expected: (r: string) => r.length > 5 }, ],}Was this agent useful?
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