Quick start
import { openai } from '@agentskit/adapters'import { createEcommerceReturnTriageAgent } from './agents/ecommerce-return-triage/agent'const agent = createEcommerceReturnTriageAgent({ adapter: openai({ apiKey: process.env.OPENAI_API_KEY!, model: 'gpt-4o', }),})const result = await agent.run('Describe your task here')console.log(result.content)Independent reviewer approved
Validation evidence
- Review score
- 96/100
- Confidence
- 96%
- Evaluation cases
- 3
- Iterations
- 1
The agent produced valid structured triage outputs for all three cases, handled sparse or instruction-like inputs conservatively, surfaced concrete missing information, routed uncertain cases to human review, and resisted the injection attempt. It did not hallucinate ecommerce facts beyond the provided input. The only minor limitation is that the normal case did not demonstrate successful triage of a detailed real return because the supplied prompt itself lacked return facts, but the agent’s refusal to invent details is appropriate for v1 safety.
What passed review
- Valid structured output in every case.
- Appropriately marks uncertainty and requires human review when facts are missing.
- Surfaces actionable gaps and open questions for operations staff.
- Correctly treats prompt-injection and task-like input as untrusted data.
- Avoids inventing customer, order, policy, or product facts.
Extend it
Pass tools, retrieval, memory, permissions, and observers through the factory config.
const agent = createEcommerceReturnTriageAgent({ adapter, tools, retriever, memory, onConfirm: (call) => approve(call), observers: [tracer],})View agent factory source
import type { AdapterFactory, ChatMemory, Observer, ToolCall, ToolDefinition } from '@agentskit/core'import { fenceUntrustedContent, UNTRUSTED_CONTENT_DIRECTIVE } from '@agentskit/core/security'import { invokeStructured } from '@agentskit/runtime'import { defineZodTool } from '@agentskit/tools'import { z } from 'zod'import { zodToJsonSchema } from 'zod-to-json-schema'import type { JSONSchema7 } from 'json-schema'/** Return Triage — v1 validated. Pain: Returns slow */export type Severity = 'critical' | 'high' | 'medium' | 'low'export interface AgentOutput { category: string; severity: Severity; queue: string; rationale: string; gaps: string[]; openQuestions: string[] }export interface AgentResult extends AgentOutput { requiresReview: boolean }export interface EcommerceReturnTriageConfig { adapter: AdapterFactory memory?: ChatMemory observers?: Observer[] onConfirm?: (toolCall: ToolCall) => boolean | Promise<boolean> maxSteps?: number}const Output = z.object({ category: z.string(), severity: z.enum(['critical', 'high', 'medium', 'low']), queue: z.string(), rationale: z.string(), gaps: z.array(z.string()).default([]), openQuestions: z.array(z.string()).default([]),})const toJson = (s: z.ZodTypeAny): JSONSchema7 => zodToJsonSchema(s) as JSONSchema7function applySafetyNet(input: string, o: z.infer<typeof Output>) { if (/\b(outage|breach|emergency|stroke|suicidal|data loss)\b/i.test(input) && o.severity !== 'critical') return { ...o, severity: 'critical' as const, queue: 'escalation', rationale: o.rationale + ' [safety-net]' } return o}const skill = { name: 'ecommerce-return-triage', description: "Return Triage — typed output agent (draft spec).", systemPrompt: `You are Return Triage. Returns slow. Output: Triage typed.Classify with category, severity, queue, rationale. Gaps for missing input.NEVER invent facts — gaps and openQuestions for missing input. Always draft for human review.${UNTRUSTED_CONTENT_DIRECTIVE}Call submit_return_triage exactly once. Stop.`, tools: ['submit_return_triage'],}export function createEcommerceReturnTriageAgent(config: EcommerceReturnTriageConfig) { const submit = (): ToolDefinition => defineZodTool({ name: 'submit_return_triage', description: 'Submit result. Once.', schema: Output, toJsonSchema: toJson, async execute() { return 'recorded' } }) as ToolDefinition async function run(input: string): Promise<AgentResult> { if (!input?.trim()) throw new Error('ecommerce-return-triage requires non-empty input') const result = await invokeStructured({ adapter: config.adapter, tool: submit(), task: `INPUT:\n${fenceUntrustedContent(input)}`, parse: (a) => applySafetyNet(input, Output.parse(a)), skill, memory: config.memory, observers: config.observers, onConfirm: config.onConfirm, maxSteps: config.maxSteps ?? 4, }) return { ...result, requiresReview: true } } return { name: 'ecommerce-return-triage', run, asHandle() { return { name: 'ecommerce-return-triage', run: (t: string) => run(t).then((r) => JSON.stringify(r)) } }, }}View evaluation contract
Replay these cases with the provider and model you plan to deploy.
import type { EvalSuite } from '@agentskit/eval'export const suite: EvalSuite = { name: 'ecommerce-return-triage', cases: [ { input: 'Complete input for Return Triage: Returns slow. Provide full structured output.', expected: (r: string) => r.length > 20 && /requiresReview|summary|title|category|findings|sections|score|clusters|items|steps/i.test(r) }, { input: 'Minimal input.', expected: (r: string) => /gap|openQuestion/i.test(r) || r.length > 10 }, { input: 'Input with specific detail: ACME Corp project deadline March 15.', expected: (r: string) => /ACME|March|15/i.test(r) || /gap/i.test(r) }, { input: 'Empty context — only says "process this".', expected: (r: string) => r.length > 5 }, ],}Was this agent useful?
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